SSECTION 1: What do we do with your Information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2: Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us.
SECTION 3: Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service
SECTION 4: Children's Privacy
Experfam Concepts recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. The Site is not directed to children under the age of 10. Experfam Concepts does not target this Site to children under 10. Experfam does not knowingly collect personal information from children under the age of 10. If you are under the age of 10, please do not provide us with any personal information.
SECTION 5: Cookies and Online Tracking
We use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you. We generally use session cookies to save your preferences and such cookies expire when you close your browser. We set a persistent cookie that we assign to you when you use our Site to keep you logged in to the Site. Experfam Concepts tracks users over time and across the Site and but does not respond to Do Not Track (DNT) signals. However, third parties such as providers of external services like web traffic analysis services, such as intercom or mixpanel may track users over time and over our Site and third party websites and such third parties may also place cookies, via our Site. These cookies are likely to be analytical, performance cookies or targeting cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
SECTION 6: Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service
SECTION 7: Payment:
If you choose a direct payment gateway to complete your purchase, then Experfam Concepts stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Experfam Concept's Terms of Service here or Privacy Statement here.
SECTION 8: Security
We employ procedural and technological measures that are generally consistent with industry practice. Such measures are reasonably designed to help protect your personal information from loss, unauthorized access, disclosure, alteration or destruction. Experfam Concepts may use measures such as password protection, encyption and other measures.
Information Protection Policy
User information is private and confidential. Experfam Concepts stores information securely to protect from third party attacks. Information provided is used to improve our services to users.
SECTION 9: Privacy Policy Updates
Experfam Concepts may need to update this Privacy Policy from time to time. If so, Experfam Concepts will send registered users an email. We will post our updated Privacy Policy on our Site located at experfamconcepts.com along with a notice that the Privacy Policy has been changed so you are aware of what personal information we collect and how we use this information. Experfam Concepts encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site, and/or continued provision of personal information to us will be subject to the terms of the then-current Privacy Policy.
SECTION 10: Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
